IQAS Manual
April 1, 2025 2025-10-15 8:43IQAS Manual
The IQAS Manual is an official document of IQAS and serves as a guide for its implementation. It consists of task sections referred to as processes, which aim to fulfill the requirements of the relevant quality standard of HAHE. The processes take into account elements called input data, which are necessary for the operation of the process.
The results of the process are called output data. Each process is internally evaluated both in terms of its own functionality and its effectiveness (i.e., whether it leads to sufficient results that justify its existence). The procedure is the way in which the process is implemented. The procedure has a start, an end, and stages or steps.
Procedures include steps that must be followed to achieve the expected outcome of the process. A more detailed description of the steps of the procedures may also be provided through relevant work instructions, which are listed in the appendix of the Manual.
The documentation of processes is achieved through the necessary documents and forms.
See the Quality Manual of the Internal Quality Assurance System (IQAS) as approved at the 524th Regular Meeting of the Senate on 21.11.2024 and updated at the 526th Meeting on 19.12.2024 (regarding the working guideline for the internal evaluation of the Undergraduate Study Programs of the University of Crete and the accompanying documents).
The Quality Assurance Manual of the UoC
Process 1: Quality Assurance Policy 
- PROCEDURE 1.1: Design, approval, review and evaluation of the quality policy
Process 2: Resource allocation and management
- PROCEDURE 2.1: Allocation and management of funding
- PROCEDURE 2.2: Distribution and management of infrastructure and services
- PROCEDURE 2.3: Distribution and management of human resources
Process 3: Establishment of Quality Assurance Objectives
- PROCEDURE 3.1: Setting quality objectives for educational work
- PROCEDURE 3.2: Setting quality objectives for research activity and innovation
- PROCEDURE 3.3: Setting quality objectives for services, infrastructure and management systems
- PROCEDURE 3.4: Setting objectives for human resource development
Process 4: Internal Evaluation
- PROCEDURE 4.1: Conducting internal evaluation
- WORK GUIDELINES:
- Annual internal evaluation of Processes and Internal Evaluation Report of the IQAS
- Electronic Evaluation of the course/teaching in the classroom by the students, the feedback of the members of the Department and the publishing of the results
- FIRST STUDY STUDIES
- QUESTIONNAIRE FOR THE EVALUATION OF COURSE/TEACHING/LECTURES TEMPLATE
- QUESTIONNAIRE FOR THE EVALUATION OF COURSE/TEACHING/LECTURES INCLUDING LABORATORY PRACTICE OR TUTORIAL TEMPLATE
- QUESTIONNAIRE FOR THE EVALUATION OF COURSE/TEACHING/SEMINAR TEMPLATE
- QUESTIONNAIRE FOR THE EVALUATION OF COURSE/TEACHING/LABORATORY PRACTICE TEMPLATE
- QUESTIONNAIRE FOR THE EVALUATION OF THE COURSE “TEACHER TRAINING” οr “PRACTICAL TRAINING IN TEACHING”
- QUESTIONNAIRE FOR THE EVALUATION OF CLINICAL CLERKSHIP BY THE STUDENTS TEMPLATE
- SECOND CYCLE OF STUDIES
- STUDIES AT THE UNIVERSITY
- FIRST STUDY STUDIES
- Statistic of Questionnaires & Calculation of Grades given to Undergraduate and Graduate courses
- Modification of Undergraduate Study Program
- Internal Evaluation of the Undergraduate Study Program
- Internal Evaluation of the Postgraduate Study Program
- Check for compliance with the basic requirements of the HQA’s (Hellenic Quality Assurance and Accreditation Agency) Postgraduate Study Program Certification Standard
- Check for compliance with the basic requirements of the HQA’s (Hellenic Quality Assurance and Accreditation Agency) Undergraduate Study Program Certification Standard
- Internal Evaluation of the Centre of Training and Lifelong Learning (CTLL – KEDIVIM)
- PROCEDURE 4.2: Review of the Internal Quality Assurance System (IQAS)
Process 5: Quality Data Collection: Measurement and Analysis
- PROCEDURE 5.1: Data collection from University of Crete systems (Student records, Special Account for Research Funds (SARF), library, financial and administrative services, etc.) and improvement
- WORK GUIDELINES:
- ΔΙΑΔΙΚΑΣΙΑ 5.2: Μέτρηση, ανάλυση δεδομένων, παραγωγή δεικτών και συσχέτισή τους με τους στόχους της διασφάλισης ποιότητας
Process 6: Publication of information
- PROCEDURE 6.1: Development, maintenance, and evaluation of websites, web applications, and other information channels
Process 7: External evaluation
- PROCEDURE 7.1: External evaluation/accreditation of the Internal Quality Assurance System (IQAS) or Study Programs
- WORK GUIDELINES:
