IQAS Manual
April 1, 2025 2025-05-14 8:29IQAS Manual
The IQAS Manual is an official document of IQAS and serves as a guide for its implementation. It consists of task sections referred to as processes, which aim to fulfill the requirements of the relevant quality standard of HAHE. The processes take into account elements called input data, which are necessary for the operation of the process.
The results of the process are called output data. Each process is internally evaluated both in terms of its own functionality and its effectiveness (i.e., whether it leads to sufficient results that justify its existence). The procedure is the way in which the process is implemented. The procedure has a start, an end, and stages or steps.
Procedures include steps that must be followed to achieve the expected outcome of the process. A more detailed description of the steps of the procedures may also be provided through relevant work instructions, which are listed in the appendix of the Manual.
The documentation of processes is achieved through the necessary documents and forms.
See the Quality Manual of the Internal Quality Assurance System (IQAS) as approved at the 524th Regular Meeting of the Senate on 21.11.2024 and updated at the 526th Meeting on 19.12.2024 (regarding the working guideline for the internal evaluation of the Undergraduate Study Programs of the University of Crete and the accompanying documents).
The Quality Assurance Manual of the UoC
Process 1: Quality Assurance Policy 
- PROCEDURE 1.1: Design, approval, review and evaluation of the quality policy
Process 2: Resource allocation and management
- PROCEDURE 2.1: Allocation and management of funding
- PROCEDURE 2.2: Distribution and management of infrastructure and services
- PROCEDURE 2.3: Distribution and management of human resources
Process 3: Establishment of Quality Assurance Objectives
- PROCEDURE 3.1: Setting quality objectives for educational work
- PROCEDURE 3.2: Setting quality objectives for research activity and innovation
- PROCEDURE 3.3: Setting quality objectives for services, infrastructure and management systems
- PROCEDURE 3.4: Setting objectives for human resource development
Process 4: Internal Evaluation
- PROCEDURE 4.1: Conducting internal evaluation
- PROCEDURE 4.2: Review of the Internal Quality Assurance System (IQAS)
Process 5: Quality Data Collection: Measurement and Analysis
- PROCEDURE 5.1: Data collection from University of Crete systems (Student records, Special Account for Research Funds (SARF), library, financial and administrative services, etc.) and improvement
- ΔΙΑΔΙΚΑΣΙΑ 5.2: Μέτρηση, ανάλυση δεδομένων, παραγωγή δεικτών και συσχέτισή τους με τους στόχους της διασφάλισης ποιότητας
Process 6: Publication of information
- PROCEDURE 6.1: Development, maintenance, and evaluation of websites, web applications, and other information channels
Process 7: External evaluation
- PROCEDURE 7.1: External evaluation/accreditation of the Internal Quality Assurance System (IQAS) or Study Programs
